Customer Service Associate

FSS Technologies • Ypsilanti, MI

1d

About The Position

The Customer Service Associate serves as frontline support for FSS Technologies customers while supporting inside sales efforts and setting appointments for the outside sales team. The role involves responding to customer calls, identifying needs, documenting interactions, and handling customer concerns with professionalism, integrity, and empathy.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a customer service role.
• Proficiency in Microsoft Office Suite and Fieldhub or a similar CRM system.
• Clear, professional verbal and written communication skills.
• Ability to remain calm under pressure, including when working with difficult customers.
• Demonstrated problem-solving ability and ability to work with integrity and confidentiality.

Responsibilities

• Answer incoming calls quickly and professionally using a headset.
• Diagnose customer needs in under one minute and determine next steps.
• Enter detailed call notes into Fieldhub and CRM systems.
• Ensure complete understanding of the issue before taking action.
• Stay calm and helpful when speaking with difficult callers.
• Handle customer interactions with integrity and empathy.
• Support inside sales efforts and set appointments for the outside sales team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Other ancillary benefit products

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED