Flexible Customer Service Associate

Hertz•Portland, ME

2d•Onsite

About The Position

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles, assessing damage, fueling, and refilling all fluids.

Requirements

Strong oral and written communication of ownership, accountability, and initiative.
Possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above.
Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.

Nice To Haves

Sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading.

Responsibilities

Consult with customers on their rental.
Maximize revenue opportunities by actively offering products and services and overcoming customer objections.
Ensure that the customer receives world-class customer service and sales support.
Shuttle customers.
Ensure vehicles are prepared for customer pick-up, which includes cleaning vehicles, assessing damage, fueling, and refilling all fluids.