Customer Service Associate

Walgreens•Pennington, NJ

2d•$16 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer-service best practices with team members, including greeting, eye contact, courtesy, proactively offering help, identifying needs, and assisting customers until they are satisfied. Operational duties include processing purchases and payment transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; implementing asset-protection procedures; and complying with laws regarding regulated products. The associate constructs and maintains displays, completes resets and revisions, assists with food separation and product placement, rotates and restocks consumable products, and maintains store cleanliness and appearance. The associate also provides photo-area services, including digital passport photos and poster and creative-machine printing; handles web pick-up orders; maintains working knowledge of store systems and equipment; complies with company policies; maintains respectful coworker relationships; and completes assigned tasks and training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items.
Implement company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain displays, including promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pick-up orders and deliver them to customers when they arrive at the store.
Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.