Customer Service Associate

Walgreens • Plymouth, IN

1d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer-service best practices and Walgreens service traits with team members.

The associate supports store operations by processing transactions and related register activities; recommending products; maintaining merchandise, displays, inventory, and records; and following asset-protection and regulated-product requirements. Additional duties include food separation and stock rotation, photo-area services, web order pickup, store maintenance, compliance with company policies, and completing assigned tasks and training.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends, is preferred.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
• Model and share customer-service best practices and Walgreens service traits with team members.
• Provide courteous, friendly, fast, and efficient service, recommend products and companion or trade-up items, and register customer purchases.
• Collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges as needed.
• Keep counters and shelves clean and well merchandised, take inventory, maintain records, and check in and price merchandise as directed.
• Implement asset-protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement according to policy, rotate consumable stock using first in, first out, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Follow company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed