Customer Service Associate - Temporary
About The Position
The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role includes greeting customers, answering questions, resolving issues, and providing courteous checkout service. Associates operate cash registers, process purchases and related transactions, recommend products, and maintain merchandise, displays, and store cleanliness. They also support inventory and stock rotation, follow asset protection procedures and applicable laws for regulated products, provide services in the photo area, and fulfill web pick-up orders. Associates comply with company policies, maintain respectful relationships with coworkers, and complete assigned training and other tasks.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model customer service best practices and Walgreens service traits, including proactive assistance and following through until customers are satisfied.
- Provide courteous, friendly, fast, and efficient service at checkout.
- Recommend products, trade-up items, and companion items.
- Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
- Check in and price merchandise as required or directed.
- Follow asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Help separate and place food items according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor and fulfill web pick-up orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
