Customer Service Associate - Valparaiso
Indiana Farm Bureau Insurance•Valparaiso, IN
•Hybrid
About The Position
This role involves providing customer service in an insurance setting. The associate will handle incoming phone calls, assist walk-in customers, process payments, make policy changes, and support claims representatives and clients with necessary documentation. A key aspect of the role is the ability to commute between various county offices as needed. Additional duties may be assigned by management.
Requirements
- High school diploma or GED equivalent.
- 1 year of customer service experience.
- Property & Casualty insurance license required or must be able to obtain this license within 2 years.
- Proficient in Microsoft Suite.
- Strong communication skills.
- Strong time management and problem-solving skills.
- Strong attention to detail and accuracy.
Responsibilities
- Takes incoming phone calls and answers customer questions.
- Handles any walk-in customers.
- Collects payments.
- Makes policy changes.
- Assists with claims paperwork that is requested by the claim’s representatives.
- Provides proof of insurance documents that are requested by clients.
- Ability to commute between offices in Benton County, Jasper County, Lake County, Newton County, Pulaski County, and White County as needed.
- Any additional duties assigned by management.
Benefits
- Paid vacation/sick leave
- 401(k) with match
- Potential for a yearly bonus with a possible payout of up to 20% of the salary
- Contests and incentives
- Benefits eligibility within 30 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
