Customer Service Associate - Temporary

Walgreens•Chandler, AZ

5d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role helps customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also demonstrates customer-service best practices and Walgreens service traits with team members. Responsibilities include serving customers efficiently, recommending products and companion items, processing purchases and transactions such as returns and refunds, and maintaining clean, well-merchandised counters and shelves. The associate checks in and prices merchandise, maintains inventory records, follows asset-protection procedures and applicable laws for regulated products, builds and maintains displays, and assists with product placement, stock rotation, and restocking. The position also requires working knowledge of store systems and equipment; providing photo-area services, including digital passport photos and print products; handling web pickup orders; and helping maintain a clean and orderly store. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends training and required learning activities.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices and Walgreens service traits for team members.
Provide courteous, friendly, fast, and efficient service, and recommend items, trade-up products, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with consumable stock rotation using the first-in, first-out method and restock outs.
Use store systems and equipment with working knowledge.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine service, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.