Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role includes assisting customers and patients, resolving issues, answering questions, recommending products, and sharing customer service best practices with team members. Operational duties include processing purchases and transactions; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; supporting inventory and records; implementing asset protection procedures; complying with laws for regulated products; building and maintaining displays; and supporting product placement, stock rotation, and restocking. The associate also uses store systems and equipment, provides photo-area services, handles web pickup orders, and helps maintain the store’s interior and exterior condition. The associate complies with company policies and procedures, maintains respectful relationships with coworkers, completes special assignments, and attends assigned training and learning activities. The position requires fluency in reading, writing, and speaking English (except in Puerto Rico) and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Deliver a distinctive and delightful customer experience and provide courteous, fair, friendly, and efficient checkout service.
- Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
- Recommend products, trade-up items, and companion items.
- Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store, including interior and exterior areas.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
