Customer Service Associate
About The Position
HEST is an outdoor brand dedicated to bringing the comfort of home into the outdoors. We design premium products that help people sleep better, recover better, and spend more time outside. We are seeking a Customer Service Associate to join our team at HEST. In this role, you will be the primary point of contact for our customers, providing exceptional service and support for all inquiries and issues. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain strong relationships. This is a great opportunity to join a fast-growing startup and make a meaningful impact on our customers' experience.
Requirements
- Previous experience in customer service or a related role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficient in computer applications such as Microsoft Office or Google Workspace
Nice To Haves
- Occasional remote weekend coverage required during peak sales periods
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues, ensuring a high level of customer satisfaction
- Collaborate with sales and operations teams to address customer needs and concerns
- Process customer orders, returns, and exchanges
- Maintain accurate and up-to-date customer records
- Provide product information, recommendations, and assistance to customers
- Monitor and respond to customer reviews and feedback
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Work From Home
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
