Customer Service Associate - Temporary

Walgreens•Beaver Falls, PA

3d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while handling sales at an assigned cash register. The role provides courteous, fair, friendly, and efficient checkout service; assists customers and patients with products and services; resolves issues; and shares customer-service best practices with team members. The associate also supports store operations, including recommending products, processing transactions and returns, maintaining merchandise and displays, checking in and pricing products, following asset-protection procedures, and complying with regulations for controlled products. Additional duties include helping with food placement and stock rotation, assisting customers in the photo area, fulfilling web pickup orders, maintaining the store’s appearance, following company policies, and completing assigned training and other tasks.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
Process customer purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumables using first in, first out and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.