Customer Service Associate

Maxlite • Pinebrook, NJ

18d • Onsite

About The Position

The Customer Service Associate is responsible for supporting MaxLite’s sales and customer service operations through accurate order entry, inbound customer support, and post-sale administrative assistance. This role focuses on ensuring customer orders, invoices, and service requests are processed correctly and efficiently while providing professional customer support and coordinating with internal teams.

Requirements

• Bachelor Degree in Business Administration or relevant field
• 3+ years of experience in customer service, data entry, sales support, or a related role
• Strong attention to detail with the ability to accurately enter and review data
• Professional communication skills and a customer-focused mindset
• Proficiency with ERP/CRM systems and Microsoft Office (Excel, Outlook, Word)
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment
• Must be able to commute to the work location
• Must be able to walk, talk, sit, stand, bend, listen, type, read
• Must be able to push, pull, lift up to 15 pounds on occasion
• Must be eligible to work in the United States

Responsibilities

• Accurately and efficiently enter customer orders in a timely manner, ensuring all details align with customer and sales requirements
• Answer inbound customer calls promptly and professionally; resolve basic inquiries and route calls to the appropriate internal team members as needed
• Provide post-sale support, including order status updates, tracking information, and invoice-related inquiries
• Process return authorizations and freight claims accurately, ensuring proper documentation and timely follow-up
• Track invoices and support the resolution of billing-related questions in coordination with Sales, Accounting, and Logistics
• Provide coverage and administrative support for Account Managers during absences, assisting with order entry, customer inquiries, and issue resolution
• Maintain accurate records and documentation related to customer orders and service requests
• Perform other duties as assigned

Benefits

• MaxLite offers competitive compensation, robust health and wellness benefits, paid time off, including holidays and flex days (for HQ-based employees), a 401(k) with company match, and a collaborative environment designed to support growth and meaningful contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees