Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales at an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate assists customers and patients, resolves issues, answers questions, recommends products, and delivers service in accordance with company customer-service practices. The position also handles register transactions, merchandise pricing and inventory, store displays and resets, asset protection, regulated-product compliance, food separation and stock rotation, photo-area services, and web pickup orders. Additional duties include keeping the store clean and orderly, following company policies, maintaining respectful coworker relationships, completing assigned tasks, and attending required training.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service.
- Recommend items for sale, trade-up items, and companion products.
- Process purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Rotate consumable stock using the first-in, first-out method and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive.
- Assist with interior and exterior maintenance to maintain a clean, neat, and orderly store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Education Level
No Education Listed
