Part Time Remote Customer Service Associate, Temporary

Encoura•Kansas, IA

10d•Remote

About The Position

Ready to build real-world experience? As a part-time, temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to your communication, problem solving, and technical skills in a mission-driven environment.

Requirements

Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction
Enjoy helping people, solving problems, and learning new technologies quickly
Adapt well in fast-paced, changing environments while staying organized and detail-oriented
Follow structured workflows and procedures with consistency and accuracy
Are motivated to build skills for future opportunities in tech, support, education, or customer experience
Willing to accept a temporary assignment
Must be able to train full-time (9am-6pm EST) for 3 days, June 8th, 9th, and 10th.
Must be available on Mondays due to consistently high call volume and operational demand
Ability to work a part-time schedule of approximately 20 hours per week, with potential for additional hours based on business needs
High school diploma or equivalent
Must be at least 18 years old
Must have a quiet, distraction free home workspace
Must be proficient using Browsers such as Chrome, Firefox or Safari
Ability to learn and use multiple systems, windows, and monitors
Professional fluency in English (CERF C1 or higher)
Must reside in an approved state
Home Internet that meets the following requirements: 30 Mbps download 15 Mbps upload 100ms ping or less Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
WiFi is allowed; wired connection required if WiFi becomes unstable
Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.

Nice To Haves

Build in-demand skills using Amazon Connect and cloud-based support tools
Receive paid training and ongoing support
Gain hands-on experience in customer experience and tech-enabled services
Support a mission-driven environment serving students and educators
Strengthen core skills like communication, customer service, and multitasking

Responsibilities

Support customers via voice and chat using Amazon Connect
Deliver a positive experience through empathy, patience, and clear communication
Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
Accurately document interactions and manage follow-ups
Handle multiple tasks in a fast-paced call center environment
Collaborate with teammates and escalate complex issues as needed
Work assigned shifts, including weekends and holidays
Participate in ongoing training and continuous improvement