Customer Service Associate

Bluebird Self Storage•Hampstead, NH

7d•Onsite

About The Position

Bluebird Self Storage is seeking a part-time Customer Service Associate for its Hampstead, NH location, requiring 16 hours per week on Fridays and Saturdays. The company emphasizes a team-based, inclusive, and positive workplace culture with a focus on work-life balance. They value integrity, accountability, excellence, positivity, and teamwork. The Customer Service Associate is the 'face' of the organization, responsible for operating the front desk, administrative tasks, and maintaining facility cleanliness, while embodying outstanding customer service skills.

Requirements

High School Diploma or equivalent
Minimum 1-year experience in retail or sales required
Proficient computer skills, i.e. Microsoft Office (Word, Excel and Outlook) and capacity to learn various proprietary software programs
Ability to take direction and work independently with little to no supervision at times
Excellent interpersonal skills, ability to effectively communicate with teammates and customers
Strong selling skills, with the ability to recommend services to meet customer needs and drive sales
Ability to safely and successfully perform essential job functions consistent with the ADA, and other federal, state & local standards - including meeting qualitative and/or quantitative productivity standards
Ability to maintain reasonably regular, punctual attendance consistent with the ADA, and other federal, state and local standards
Compliance with all personnel policies

Nice To Haves

Experience within the self-storage industry preferred

Responsibilities

Open and/or close the facility based on shift assignment
Deliver superior customer service to both new and existing customers, via the phone, online, and in person, by assisting with determination of storage needs, providing tours, and renting storage units
Utilize effective selling techniques to identify customer needs, proactively offer solutions to appropriate storage units, and drive sales and upsell when appropriate
Collaborate with team members to meet store goals and ensure consistent customer experience
Sell related storage merchandise if applicable and relay facility amenities and any on going specials
Assist with tenant issues and/or elevating concerns to management appropriately
Monitor surveillance cameras to ensure facility is safe and secure and conduct internal external facility walkthrough audits during each shift
Maintain and clean the facility as needed throughout each shift
Perform operational procedures through various software programs
Report any facility maintenance problems, and note inventory needs
Participate in all training initiatives
Other duties as assigned