Customer Service Associate

Walgreens•Dodgeville, WI

1d•$15 - $19

About The Position

The Customer Service Associate delivers a distinctive, positive customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and models customer service best practices. Responsibilities include operating a cash register and processing purchases, returns, refunds, exchanges, and related transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; supporting inventory, displays, resets, product placement, and stock rotation; and following asset-protection procedures and applicable laws for regulated products. The associate also supports photo services, including digital passport photos and print services, and fulfills web pickup orders. The role helps maintain the store’s interior and exterior, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Provide courteous, friendly, fast, and efficient customer service, including greeting customers and patients, offering assistance, resolving issues, and answering questions.
Model customer service best practices and Walgreens service traits, including proactive assistance and serving customers until satisfied.
Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend items for sale, trade-up products, and companion items.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photo services, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.