Customer Service Associate - Temporary

Walgreens•Ramsey, NJ

1d•$16 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales at an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role involves greeting and assisting customers and patients, resolving issues, answering questions, and sharing customer-service best practices with team members. Responsibilities also include operating the register and handling payments, returns, refunds, exchanges, and related transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; and supporting inventory, displays, resets, stock rotation, and restocking. The associate follows asset-protection procedures and applicable laws for regulated products, assists with food-product placement, and provides customer service in the photo area and for web pickup orders. The associate helps maintain the cleanliness and appearance of the store, complies with company policies and procedures, maintains respectful relationships with coworkers, completes assigned tasks, and attends required training.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.

Responsibilities

Provide courteous, friendly, fast, and efficient checkout and customer service.
Greet customers and patients, offer assistance, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend items, trade-up products, and companion items.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Assist with separating and placing food products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative-machine service, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.