Customer Service Associate
About The Position
The Customer Service Associate provides a distinctive and delightful customer experience while operating an assigned cash register and delivering courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and models customer service best practices for team members. The associate supports store operations by processing transactions and merchandise returns, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, and helping construct and maintain displays. Responsibilities also include asset protection, compliance with laws governing regulated products, food separation and stock rotation, photo-area service, web pickup orders, and interior and exterior store upkeep. The associate uses store systems and equipment, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- English fluency is listed as preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer help with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with proper separation and placement of food items, stock rotation using the first-in, first-out method, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
