Customer Service Associate

Walgreens•Fontana, CA

1d•$17 - $21

About The Position

The Customer Service Associate models and delivers a distinctive customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer service best practices, including proactive assistance, identifying customer needs, and helping until customers are satisfied. The position supports store operations by processing purchases, payments, returns, refunds, exchanges, and other transactions; recommending products; maintaining merchandise, displays, inventory, and store cleanliness; and following asset protection procedures and applicable laws for regulated products. Additional responsibilities include food handling and stock rotation, photo-area services, web order pickup, and other assigned tasks. The associate must maintain working knowledge of store systems and equipment, comply with company policies, and complete assigned training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model customer-service best practices, including courteous interpersonal habits, proactive assistance, identifying needs, and serving customers until satisfied.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products for sale, including trade-up and companion items.
Register purchases on an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Implement company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Assist with consumable-item stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.