Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate greets customers and patients, offers assistance with products and services, resolves issues, and answers questions. They demonstrate customer-service best practices, including courteous interpersonal habits, proactively offering help, identifying customer needs, and assisting customers until they are satisfied. Responsibilities also include recommending products and related items; processing purchases, payments, voids, returns, rain checks, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; taking inventory; maintaining records; checking in and pricing merchandise; and following asset-protection procedures. The associate helps ensure compliance with laws governing regulated products, maintains displays, completes resets, and supports appropriate food placement and stock rotation. The role requires working knowledge of store systems and equipment. The associate provides photo-area services, including digital passport photos and poster printing, and handles web pickup orders by monitoring, selecting, and delivering items to customers. They help maintain the store’s interior and exterior, follow company policies and procedures, maintain respectful coworker relationships, complete assigned tasks, and attend requested training and complete assigned PPLs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model customer-service best practices, including proactive assistance and helping customers until their needs are satisfied.
- Provide courteous, friendly, fast, and efficient service at checkout.
- Recommend products for sale, including trade-up and companion items.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Follow asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy, rotate consumable stock using first-in, first-out, and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photo services, poster printing, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver orders to customers at the store.
- Help maintain a clean, neat, and orderly interior and exterior store condition.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
