Customer Service Associate - Temporary

Walgreens•Philadelphia, PA

About The Position

Models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. The associate assists customers and patients, resolves issues, answers questions, recommends products, and supports store operations, merchandising, asset protection, and maintenance. The role also provides services in the photo area and handles web pickup orders. Associates follow company policies and procedures, maintain respectful relationships with coworkers, and complete training and other assignments as directed. The position is temporary and requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and provide a positive customer experience.
Model and share customer service best practices, including courteous interpersonal habits and proactive service.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, or companion items.
Operate the assigned cash register; collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by the store manager or shift leader.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using first-in, first-out procedures and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and assigned PPLs, special assignments, and other tasks as directed.