Customer Service Associate

Creston Industrial Sales•Grand Rapids, MI

26d•$18 - $20•Onsite

About The Position

This position works on the inside customer service team to support the outside sales team and serve the customer directly to help fulfill customer orders, develop customer relationships, generate quotes and orders in a timely manner, interpret technical requirements, and provide technical tooling and other product information.

Requirements

High school education or equivalent
Strong verbal and written communication skills
Detail-oriented and well-organized
Customer service skills
Motivation and skills to make sales goals with prospecting and closing skills
Technical understanding and ability to become expert on product and services
Ability to build rapport and relationships
Data entry skills
Professionalism

Nice To Haves

Interprets technical requirements
Provides technical tooling and other product information
Participates in industry training classes to gain knowledge and develop best practices

Responsibilities

Understands and achieves customer service objectives and goals
Completes quotes and orders to meet customer needs
Serve as primary point of contact for the customer and outside sales
Utilizes the company ERP and CRM systems and accurately enters and processes data
Works closely with outside sales reps to ensure complete customer satisfaction
Supports sales and customer service by building customer rapport, providing technical information and explanations, and preparing quotes
Fills orders by transferring orders to fulfillment, creates necessary purchase orders, communicates the expected delivery date and explains stock-outs
Identifies and performs problem-solving when issues arise and provides updates to customers
Coordinates with internal departments such as finance, warehouse, and others
Complies with customer records, pricing agreements, and contract documentation
Tracks orders and quotes and ensures timely communication for on-time delivery of products
Develops accounts by checking customer's buying history, suggesting related and new items, and explaining technical features
Maintains and improves quality results by following standards and recommending improvements
Handles and deescalates customer service concerns
Updates job knowledge by studying new product descriptions and participates in educational opportunities
Accomplishes department and organization goals by accepting ownership for new and different requests and exploring opportunities to add value to job.
Participates in industry training classes to gain knowledge and develop best practices
Perform other duties when necessary