Customer Service Associate
About The Position
Formsprag Clutch is looking for a full-time customer-oriented service representative to aid in the entering and quoting for Industrial customer needs. Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide.
Requirements
- High school degree or GED required.
- A minimum of two years’ proven customer support experience or experience as a client service representative.
- Experience with SAP or another Enterprise Resource Planning (ERP) system.
- Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.
Nice To Haves
- Salesforce experience
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in the use of Microsoft Office software.
- Excellent communication skills, both written and verbal.
Responsibilities
- Manages incoming inquiries for Industrial customer orders in (Sales Force)
- Provides quotes for new inquiries from price lists and logs in order tracking software (Sales Force)
- Enters customers’ orders into company MRP platform (SAP)as well as maintains internal database or records
- Assists in the implementation of Industrial customer rebuild and return orders by providing RMA’s
- Effectively and courteously communicates with customers and sales representatives.
Benefits
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
