Customer Service Associate - Temporary

Walgreens•Spokane Valley, WA

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services, resolving issues, and answering questions. Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits. Provides fast, efficient service; recommends products and companion items; processes purchases, cash transactions, voids, returns, rain checks, refunds, and exchanges. Maintains clean, well-merchandised counters and shelves; takes inventory and maintains records; checks in and prices merchandise; and constructs and maintains displays. Implements asset protection procedures and follows laws regarding regulated products. Completes resets and revisions, supports food separation and product placement, rotates consumable stock using the first-in, first-out method, and restocks items. Uses store systems and equipment and provides photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations. Monitors and fulfills web pickup orders and delivers them to customers at the store. Helps maintain a clean, neat, orderly store. Complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training and PPLs. This is a temporary role. The schedule requires flexibility, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Provide courteous, friendly, fast, and efficient checkout and customer service.
Model and share customer service best practices with team members.
Recommend items for sale, trade-up items, and companion products.
Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Assist with interior and exterior maintenance to ensure the store is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.