Customer Service Associate - Temporary

Walgreens•Rowlett, TX

About The Position

The Customer Service Associate provides a distinctive, friendly, and efficient customer experience while completing checkout and store operations. The role greets customers and patients, offers assistance, resolves issues, answers questions, recommends products, and demonstrates Walgreens customer-service practices. Responsibilities include operating a cash register and handling purchases, payments, returns, refunds, and exchanges; maintaining merchandise, displays, inventory, and store appearance; checking in and pricing merchandise; following asset-protection procedures and rules for regulated products; and assisting with stocking, product placement, and food rotation. The associate also provides photo-area services, fulfills and delivers web pickup orders, maintains the store, follows company policies, and completes assigned training and other tasks.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, and resolve issues or answer questions.
Model and share customer-service practices, including courtesy, proactive assistance, identifying customer needs, and helping until satisfied.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products, trade-up items, and companion items.
Operate an assigned cash register; collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.