Customer Service Associate - Temporary

Walgreens•Weston, FL

2d•Onsite

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role includes greeting and assisting customers, resolving questions and issues, operating a cash register, recommending products, and completing transactions. Associates also support merchandising, inventory, store maintenance, asset protection, regulated-product compliance, photo services, and customer web pickups. They follow company policies, maintain respectful coworker relationships, and complete assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet and assist customers and patients with products and services, resolve issues, and answer questions.
Model customer-service best practices, including courteous communication, proactive assistance, identifying customer needs, and helping customers until satisfied.
Provide fast, friendly, and efficient service and recommend products, trade-up items, and companion items.
Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws governing regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate and place food products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.