Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales at an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and demonstrates customer-service best practices. Responsibilities also include recommending products and related items; processing purchases, payments, returns, refunds, exchanges, voids, and rain checks; maintaining merchandise, inventory, records, and displays; checking in and pricing merchandise; following asset-protection procedures and applicable laws for regulated products; and supporting food handling, stock rotation, and restocking. The associate uses store systems and equipment, provides photo-area and digital passport photo services, manages web pickup orders, and helps maintain a clean and orderly store. The position also requires compliance with company policies, respectful coworker relationships, completion of assigned tasks, and attendance at required training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Provide courteous, fair, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Demonstrate and share customer-service best practices with team members.
- Recommend products for sale, trade-up items, and companion items.
- Process customer purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock out-of-stock items.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
