Seasonal Customer Service Associate

Metropolitan Ministries • St. Petersburg, FL

2d • Onsite

About The Position

If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Requirements

• High School Diploma or GED completed.
• Must be able to work within a multi-disciplinary team framework.
• Must be able to communicate effectively in English.
• Must be dependable.
• Demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity.
• Ability to plan and organize work and attend to detail.
• Ability to handle job-related matters in a professional and diplomatic manner.
• Customer service-oriented, positive, and helpful attitude.
• Hearing and speaking ability which allows for effective oral communication of information.
• Physical, emotional and spiritual stamina to handle job-related issues and stress.
• Must be able to lift 40 lbs and work in an area where temperature is not regulated.
• Must be able to tolerate times when it is too warm and times when it is chilly.
• Demonstrates a passion for the mission and vision of Metropolitan Ministries.
• Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States.

Responsibilities

• Responsible for greeting and thanking each donor who drops off donations or drives through donor collection areas.
• Assist with collecting donations which will be tallied by weight and/or count.
• Collect donor bio information digitally, record donation amounts, which will digitally send donor an emailed receipt.
• Oversee and participate in donation sorting as needed.
• Train and oversee volunteers who will perform these same tasks.
• Assure protein counts are recorded in appropriate tracking software.
• During distribution days, be available to guide and assist Holiday Volunteer Leaders.
• Support Metropolitan Ministries in other tasks as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED