Customer Service Associate MBU- 40 hours weekly/3rd shift- Kalamazoo

Bronson Healthcare•Kalamazoo, MI

1d•Onsite

About The Position

Responsible for ensuring that customers including: patients, visitors, staff, and outside vendors are greeted in a positive and professional manner providing overt hospitality and help ensure a safe environment. Screen all patients, visitors, and vendors to assist in preventing infection exposure. Offer and deliver escort assistance, directions, and/or patient belongings while providing a safe, comfortable, pleasant area. Employees providing direct patient care must demonstrate competencies specific to the population served. Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer up to 80 percent of the time. Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects. Always use Bronson Standards for Excellence when dealing with internal and external customers.

Requirements

High school diploma or general education degree (GED) required.
Must be friendly, positive, and professional and be calm, yet assertive, when dealing with aggressive behavior.
Employee must be comfortable relating to diverse groups of people, have the ability to give instructions in a manner that assures complete understanding, stay calm in a stressful situation, and the ability to operate wheelchairs.

Nice To Haves

Some related Customer Service experience preferred.

Responsibilities

Greet, screen, and direct individuals entering the facility
Ask specific screening questions and provide visitor badges to proper location.
Follow clinical practice guidelines to screen all customers entering the facility.
Provide mask/face covering as needed.
Way finding for customers, leading when possible; assists customers with directions and other communication needs within the department in a timely manner.
Provide general information as needed.
Be able to access in- house patient names and room numbers through the use of an electronic medical record.
Partner with Bronson Security Department to oversee safety and security in assigned area.
Responsible for monitoring security cameras and reporting concerns to the Security team.
Monitor elevator and stairwell usage during security alarms or drills.
Control visitor access to the hospital by determining reason for visiting and enforcing Bronson visitation guidelines.
Frontline for help with infant/child security
Clean and sanitize workstation and supplies
Monitor waiting areas for cleanliness and orderliness. Pick up waiting areas as necessary and report any concerns as needed.
Work as a team with nursing, security, and various other departments to facilitate patient visitation.
Assemble/Break down chart packets
Answer phone within 3 rings and transfer calls to appropriate location
Answer Call lights
Control unit access
Other duties as assigned