Customer Service Associate

Walgreens • Bend, OR

2d

About The Position

Models and delivers a distinctive, delightful customer experience by greeting customers, offering assistance with products and services, answering questions, resolving issues, and providing courteous, fair, friendly, and efficient checkout service. Operates an assigned cash register and supports store operations, merchandising, inventory, asset protection, regulated-product compliance, food handling, stock rotation, displays, resets, photo services, web pickups, and store maintenance. Maintains respectful relationships with coworkers, follows company policies and procedures, and completes training and other assignments as directed.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model customer-service best practices, including courtesy, eye contact, proactively offering help, identifying customer needs, and assisting until customers are satisfied.
• Provide courteous, friendly, fast, and efficient service.
• Recommend products, trade-up items, and companion items to customers.
• Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Follow asset-protection procedures to identify and minimize profit loss.
• Comply with state and local laws concerning regulated products such as alcohol and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to applicable policies and procedures.
• Rotate consumable stock using the first-in, first-out method and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
• Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete training and PPLs requested by the manager or assigned by corporate.
• Complete special assignments and other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed