Customer Service Associate - West Virginia

Startek • Denver, CO

7d • Remote

About The Position

In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!

Requirements

• 18 years of age or older
• High School Diploma or GED
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections.
• Excellent Communications skills
• Desire to actively engage and listen to your customers.
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution.
• Ability to learn new concepts quickly and efficiently and apply those learnings in real-time.
• Must live within the state of West Virginia, US
• Willing to participate in drug screening (when applicable) and background checks.
• OS: Windows 11
• CPU: 2-core @ 2.00GHz (base clock speed, not turbo/"up to" frequency)
• RAM: 8GB
• Hard Drive Free Space: 5GB
• High Speed Internet: speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, VPNs, and wifi internet connections are not supported connection types for this role.
• Webcam
• USB Headset
• Second Monitor

Responsibilities

• Working diligently with customers, providing them with solutions.
• Answering general customer service questions including service issues, billing inquiries, and product enhancement opportunities.
• Owning all customer interactions with a goal of one call resolution.
• Assisting customers in a manner that promotes customer satisfaction.

Benefits

• Paid training and continuous development
• Promotion opportunities
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• Paid time off
• Employee perks and discounts with both national programs and community engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED