Customer Service Associate

Walgreens•Kissimmee, FL

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate supports store operations by assisting customers, merchandising and maintaining products and displays, processing transactions, following asset protection and product-handling procedures, and completing assigned tasks. The role also provides service in the photo area and handles web pickup orders. Associates attend required training and complete assigned learning activities.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service practices, including courteous interpersonal habits and proactively identifying and addressing customer needs.
Provide fast, friendly, courteous, and efficient service; recommend items, trade-up items, and companion products.
Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock out-of-stock items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders in Picture Care Plus and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.