Customer Service Associate - Industrial Machinery

Nordson • Duluth, GA

7h • Onsite

About The Position

The Customer Service Associate provides pre- and post-sale customer service and support across multiple sub families. Delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints.

Requirements

• Associates or bachelor’s degree preferred
• Two to four years of CSR experience preferred
• Previous SAP and Salesforce experience preferred
• Previous case management system experience preferred

Responsibilities

• Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers.
• Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing.
• Job duties may encompass international transactions and requests.
• Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
• Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment.
• Review case management requests to assign priority status and route to the correct customer service desk.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree