GC Retail Customer Service Associate Store 126

The Guitar Center Company • Cerritos, CA

6d • $18 - $26 • Onsite

About The Position

The Customer Service Associate plays a vital role in preventing theft and ensuring customers have a positive shopping experience. The Customer Service Associate is the first and last point of contact for the customer and combines exceptional service with theft prevention and store safety responsibilities.

Requirements

• Previous customer service experience, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Strong organizational skills and attention to detail.
• Flexibility in scheduling, including availability to work additional hours when needed, including nights and weekends.
• Ability to stand and walk, for extended periods of time.
• Capable of lifting and carrying up to 25 pounds.
• Comfortable with frequent stooping, bending, and reaching.

Nice To Haves

• Passion for music and familiarity with musical instruments and equipment is desirable.

Responsibilities

• Warmly greet customers as they enter the store and offer assistance as needed.
• Answer customer inquiries and direct them to appropriate departments or members of the staff.
• Ensure customers feel welcome and valued throughout their shopping experience.
• Communicate with customers leaving empty handed to obtain feedback or further assist with their needs.
• Collaborate and communicate with other team members to ensure smooth store operations.
• Conduct receipt checks at the store exits to prevent theft and ensure all items are properly accounted for.
• Verify the accuracy of receipts against purchased items and address any discrepancies professionally.
• Check gear bags (guitar cases, snare cases, drum cases, etc) upon exit and record item description and serial numbers, if applicable, to verify that serial number(s) match.
• Check employee coats and bags as Associates exit the store.
• Support store team with operational tasks as assigned.
• Monitor the sales floor as needed to ensure it is well-organized, clean, and safe for customers.
• Identify and address any safety hazards or issues promptly with management.
• Implement and follow store policies and procedures related to safety and loss prevention.
• Report any suspicious activities or security concerns to management.

Benefits

• Gig leave
• Medical
• Dental
• Vision
• 401K plus company match
• Mental health support
• Paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed