Customer Service Associate

Walgreens•Burlingame, CA

9d•$18 - $23

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers help with products and services, resolves issues, and shares customer-service best practices with team members. Operational duties include recommending products and companion items; processing purchases, cash, returns, refunds, exchanges, and related transactions; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; and supporting inventory, displays, resets, and product rotation. The associate follows asset-protection procedures and applicable state and local laws for regulated products, supports food separation and placement practices, and uses store systems and equipment. The position also provides photo-area services, including digital passport photos and poster or creative-machine services; fulfills and delivers web pickup orders; helps maintain a clean and orderly store; complies with company policies; and completes training, assigned learning activities, special assignments, and other tasks.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service and recommend items, trade-up options, and companion products.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays, and complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with consumable-item stock rotation using first in, first out, and restock outs.
Use store systems and store equipment with working knowledge.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.