Customer Service Associate

Walgreens•Meadows Place, TX

2d•$15 - $19

About The Position

Models and delivers a distinctive, delightful customer experience while registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also shares customer-service best practices with team members. Operational duties include processing purchases, payments, returns, refunds, exchanges, and related transactions; recommending items; maintaining clean, well-merchandised counters and shelves; taking inventory; checking in and pricing merchandise; and maintaining records. The associate implements asset-protection procedures, follows laws concerning regulated products, constructs and maintains displays, completes resets, supports food separation and product placement, rotates stock, and restocks items. The position also provides photo-area services, including digital passport photos and poster and creative-machine services; handles web pickup orders; helps maintain the interior and exterior of the store; follows company policies; maintains respectful coworker relationships; completes assigned tasks; and attends training and completes requested learning modules.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.
Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.

Responsibilities

Provide courteous, fair, friendly, fast, and efficient checkout and customer service.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Recommend products, trade-up items, companion items, and promotional photo products.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking outs.
Use store systems and equipment with working knowledge.
Provide photo-area customer service, including digital passport photos, poster printing, and creative-machine services.
Monitor and fulfill web pickup orders and deliver them to customers arriving at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.