Customer Service Associate

Walgreens • Dallas, TX

2d

About The Position

The Customer Service Associate delivers a distinctive, positive customer experience and provides courteous, friendly, fast, and efficient checkout service. The role registers sales, assists customers with products and services, resolves issues, and recommends relevant merchandise. It also supports store operations, merchandising, inventory, asset protection, regulated-product compliance, photo services, online order pickup, and store cleanliness. Associates comply with company policies, maintain respectful relationships with coworkers, complete assigned tasks, and attend required training.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
• Demonstrate and share customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
• Provide courteous, friendly, fast, and efficient service; recommend items, trade-up products, and companion items.
• Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed by store leadership.
• Follow asset-protection procedures to identify and minimize profit loss.
• Comply with state and local laws concerning regulated products, such as alcohol and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to applicable policies and procedures.
• Rotate consumable stock using first in, first out methods and restock out-of-stock items.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos and poster and creative-machine services, and suggest promotional photo products.
• Monitor and fulfill web pickup orders in Picture Care Plus, selecting items and delivering orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed