Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while processing sales on an assigned cash register. The role provides courteous, fair, friendly, and efficient checkout service and helps customers and patients by greeting them, offering assistance, resolving issues, and answering questions. The associate supports store operations by recommending products, processing transactions and returns, maintaining merchandise and displays, and following asset-protection and regulated-product procedures. Additional duties include food handling and stock rotation, photo-area services, web order pickup, store upkeep, compliance with company policies, and completion of training and assigned tasks.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer help with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service and recommend items, trade-up products, and companion items.
- Process purchases on an assigned cash register; collect cash and provide change; handle voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws concerning regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
