Customer Service Associate - Temporary

Walgreens•Fallbrook, CA

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Shares customer-service best practices with team members, including courteous interpersonal habits and proactively identifying and meeting customer needs. Provides fast and efficient service; recommends products, trade-up items, and companion items. Processes purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. Maintains clean, well-merchandised counters and shelves; takes inventory and maintains records. Checks in and prices merchandise, follows asset-protection procedures, and complies with laws governing regulated products. Builds and maintains displays, completes resets and revisions, follows food-separation and product-placement procedures, and rotates consumable stock using first in, first out. Restocks out-of-stock items. Uses store systems and equipment and provides photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions. Monitors and fulfills web pickup orders and delivers them to customers at the store. Helps maintain a clean, neat, orderly store inside and out. Follows company policies and procedures, maintains respectful coworker relationships, completes assigned tasks, and attends requested training and PPLs. The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet and assist customers and patients; resolve issues and answer questions to ensure a positive customer experience.
Model and share customer-service best practices with team members.
Operate an assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures and comply with laws for regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
Follow food-separation and product-placement procedures; rotate consumable stock using first in, first out, and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver orders to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.