Customer Service Associate (Part Time)
About The Position
Support exhibitors and create great event experiences as a Customer Service Associate. The Expo Group is seeking a Customer Service Associate to provide frontline support to customers across multiple channels. This role is essential in ensuring a seamless experience for exhibitors and event participants while contributing to revenue growth and payment processing. This is a part time position. Hours may vary week to week to meet business needs. Full time hours many be available from time-to-time, especially when traveling. Ability to travel is required, which could include 14-18 days at one time in the continental United States. Overtime hours may be available as the schedule requires or while traveling.
Requirements
- High school diploma required.
- 1-2 years of customer service experience required.
- Ability to adapt to new software and technology, with proficiency in Microsoft Office and proprietary event management systems.
- Ability to sit, stand, crouch, and lift materials (10-40 lbs) throughout the workday.
- Must pass a drug test prior to employment.
Nice To Haves
- Trade show industry experience preferred.
- Strong communication, problem-solving, attention to detail, and ability to work independently in a fast-paced environment.
Responsibilities
- Serve as the first point of contact for customers via phone, email, live chat, text, and in person.
- Provide prompt and professional assistance, addressing inquiries and offering product or service information.
- Identify and resolve customer concerns, working to provide effective solutions.
- Assist customers with placing orders, cancelations, and processing refunds in accordance with department guidelines.
- Confirm orders and accurately apply them to customer accounts.
- Update and maintain customer records as needed to ensure accuracy.
- Address and de-escalate customer concerns with professionalism.
- Recognize when issues need to be escalated and follow appropriate procedures to involve management or additional support.
- Work with colleagues, including Customer Service Managers and leadership, to ensure smooth operations and effective problem-solving.
- Seek guidance from supervisors or team members as needed for complex situations.
Benefits
- Medical
- Dental
- Vision
- 401(k)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
