Customer Service Associate Mercedes-Benz
About The Position
RBM of Atlanta Mercedes-Benz is seeking a Service Concierge Receptionist to join their team. The primary goal of this role is to ensure clients have an exceptional experience when coming in for service. The concierge is responsible for maintaining high-quality business standards by providing outstanding customer service and treating each customer with care and professionalism. This role acts as part of the "air traffic control team" to ensure clients are directed to the right person at the right time. The concierge will answer client questions, guide them through the service appointment process seamlessly, and ensure business policies and procedures are followed.
Requirements
- High school diploma or the equivalent.
- Authorized to work in the USA for any employer.
- Previous experience in a similar role with similar responsibilities.
- Basic communication and problem solving skills.
- Basic mathematical skills using American units of measure.
- Satisfactory criminal, credit and driving records checks (where applicable).
- In-person interviews and other inquiries.
Responsibilities
- Warmly greet and welcome clients and other guests to the dealership.
- Check-in clients for service appointments and ensure that no client waits too long to speak with an advisor.
- Manage the waiting area and amenities.
- Actively listen to our clients and their needs and interpret body language in order exceed client’s expectations, solve problems, and de-escalate issues.
- Record details of inquiries, comments, and complaints.
- Proactively communicate potential issues to management and other departments in order to provide the best possible customer experience.
- Generate courtesy car loaner agreements, explain terms to clients, collect required documentation, and complete vehicle inspections.
- Check-out clients picking up their vehicles from service, collect payment, complete courtesy car returns, and connect clients with their advisor or manager if they have questions.
- Abide by company policy and departmental best practices and procedures.
- Other duties as assigned.
Benefits
- Competitive compensation
- Paid holidays, sick time, and vacations
- Great work/life balance - Dealership closed on Sundays
- Get paid every Friday by direct deposit
- Comprehensive insurance and retirement benefits available
- Medical and dental coverage
- Company contribution to Health Savings Account for eligible HDHP participants
- Long-term and short-term disability insurance
- $25,000 company-paid life insurance for full-time employees (additional coverage available)
- 401(k) retirement plan with company match
- Paid training and certification
- Opportunities to advance within dealership
- On-site parking
- Employee discounts for parts, service, detail, and vehicle purchases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
