Customer Service Associate

Walgreens•Bridgeport, WV

1d•$15 - $19

About The Position

The Customer Service Associate provides a distinctive, friendly, and efficient customer experience, including registering sales and assisting customers with products and services. The role handles checkout transactions and customer concerns, maintains merchandise and store displays, supports inventory and asset protection procedures, and helps keep the store clean and orderly. Additional duties include photo-area services, web order pickups, compliance with policies and regulated-product laws, and completing assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.
Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service.
Recommend products, trade-up items, and companion items.
Process customer purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws governing regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor, pick, and deliver web pickup orders to customers when they arrive at the store.
Help maintain a clean, neat, and orderly interior and exterior store condition.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.