Customer Service Associate - Temporary
About The Position
The Customer Service Associate delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers and patients, resolves questions and issues, and models customer-service best practices. Responsibilities also include recommending products, processing transactions and returns, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, supporting asset protection and compliance with laws for regulated products, and building and maintaining displays. The associate helps with product placement, stock rotation, restocking, photo services, and web order pickup. The role also supports store cleanliness, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model customer-service best practices and Walgreens service traits, including proactive assistance and identifying and addressing customer needs.
- Provide courteous, friendly, fast, and efficient service.
- Recommend items for sale, trade-up items, and companion products.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock out-of-stock items.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
