CSA-1047

THRESHOLD AUTOMOTIVE SERVICE LLC • Idaho Falls, ID

3d • $16 - $20 • Onsite

About The Position

Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast-paced environment. The ideal candidate MUST be reliable and MUST love taking care of customers. Service writer experience is a plus but not necessary. Wage is based on previous experience.

Requirements

• Sales skills
• Customer Service skills
• Intermediate Computing skills
• Basic literacy (reading, writing, math skills)
• Verbal communication skills
• Ability to learn and implement multiple software platforms.
• Ability and licensed to operate motor vehicles
• Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required

Nice To Haves

• Service writer experience

Responsibilities

• Welcome customers immediately in a professional manner.
• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions.
• Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed