Customer Service Associate

Springfield Leather Company•Springfield, MO

11d•Onsite

About The Position

Springfield Leather Co. (SLC ®) is an industry leader in customer service, education, and supplies for leathercraft. We foster a vibrant, supportive, family-like culture where employees can grow professionally and personally. We are passionate about leathercraft and maintaining a rich and enjoyable work environment. We are seeking a dedicated problem-solver who enjoys helping people and providing top-notch service to join our team. As a Customer Service Associate, you will be the voice of SLC®, providing exceptional service through phone and email. Your responsibilities will include answering customer inquiries, taking orders, and educating customers about our products. This role requires quick thinking and problem-solving to deliver impactful solutions. Prior customer service experience is required, and training will be provided. This is a full-time, non-exempt position with a comprehensive benefits package.

Requirements

Familiarity with office software and phone systems.
Previous customer service experience is required.
A passion for helping people and a drive to deliver outstanding service with every interaction.
Strong verbal and written interpersonal and communication skills, with the ability to connect with diverse customers and coworkers.
Ability to multi-task, prioritize, and manage time effectively.
Curiosity for knowledge to learn more about the products we offer.
Ability to work a flexible schedule, including one mandatory Saturday per month.

Nice To Haves

Experience in an educational or craft business is a plus.

Responsibilities

Provide personalized service through phone, email, or chat, turning customers into lifelong friends of SLC®.
Manage incoming calls, place customer orders, handle online chats, respond to written letters, and resolve customer issues efficiently.
Deepen customer relationships by responding to inquiries, documenting actions, and providing support to ensure they excel in their craft.
Prepare for customer inquiries by studying our products, services, and customer service processes through training programs and other outlets.
Handle customer complaints, provide appropriate solutions within the time limits, and follow up to ensure resolution.
Embrace challenges and make decisions in situations that don't always have clear-cut answers.