Customer Service Associate

Walgreens•Kearny, NJ

About The Position

The Customer Service Associate delivers a distinctive and delightful customer experience by greeting customers, offering assistance, resolving issues, and providing courteous, friendly, and efficient checkout service. The role registers sales, handles payments and transactions, and recommends products, trade-up items, and companion items. The associate supports store operations by maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; constructing displays; completing resets; rotating and restocking consumable items; and following product-placement and food-separation procedures. The role also follows asset-protection procedures and complies with applicable laws for regulated products. Responsibilities include providing photo-area services such as digital passport photos and poster printing, filling and delivering web pickup orders, and helping maintain a clean and orderly store. The associate complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model customer-service best practices and provide courteous, friendly, fast, and efficient service.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products for sale, including trade-up and companion items.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos and poster printing, and suggest promotional photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.