Customer Service Associate
About The Position
The Customer Service Associate provides courteous, friendly, fast, and efficient checkout service and helps deliver a distinctive customer experience. The role involves greeting and assisting customers and patients, resolving issues, answering questions, and sharing customer-service best practices with team members. The associate operates a cash register and handles purchases, payments, returns, refunds, exchanges, voids, and rain checks. Additional store duties include maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, taking inventory, maintaining records, supporting asset protection, and following laws for regulated products. The position also supports displays and promotional resets, food separation and placement, stock rotation and replenishment, photo services, and web order pickup. Associates help maintain the store's interior and exterior, follow company policies, maintain respectful coworker relationships, complete assigned tasks, and attend required training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
- Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Responsibilities
- Deliver a distinctive, courteous, fair, friendly, and efficient customer checkout experience.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Recommend items for sale, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using first-in, first-out methods and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
