Customer Service Associate

Walgreens•North Olmsted, OH

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and handles checkout service courteously, fairly, and efficiently. The role serves customers and patients by greeting them, offering assistance with products and services, resolving issues, answering questions, and demonstrating customer-service best practices to team members. Operational duties include processing purchases, payments, returns, and exchanges; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; maintaining inventory and records; and supporting asset protection and compliance with laws governing regulated products. The associate also builds and maintains displays, completes resets, supports food separation and stock rotation, and uses store systems and equipment. The position includes customer service in the photo area, handling web pickup orders, and helping maintain a clean and orderly store. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training and learning activities.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Register sales and provide courteous, fair, friendly, and efficient checkout service.
Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices with team members.
Recommend items for sale, trade-up items, and companion items.
Process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation, product placement, stock rotation using the first-in, first-out method, and restocking outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor, fill, and deliver web pickup orders to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.