Customer Service Associate - Temporary

Walgreens•Princeton, IN

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience, including registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and demonstrates customer-service best practices. Responsibilities include operating a cash register and processing purchases, payments, voids, returns, refunds, exchanges, and rain checks; recommending products and companion items; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; maintaining inventory and records; and following asset protection procedures and applicable laws for regulated products. The associate also constructs and maintains displays, completes resets, supports proper food placement and stock rotation, and restocks products. The position includes using store systems and equipment, providing photo-area services such as digital passport photos and poster printing, handling web pickup orders, and helping maintain the store's interior and exterior condition. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training and PPLs.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Register sales and provide courteous, fair, friendly, and efficient checkout service.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Recommend items for sale, trade-up options, and companion items.
Process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive.
Help maintain a clean, neat, orderly interior and exterior store appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.