Customer Service Associate

Walgreens•Idaho Falls, ID

2d•$15 - $19

About The Position

Models and delivers a distinctive, delightful customer experience by registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The associate engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. They model customer-service best practices, including greeting customers, making eye contact, offering help proactively, identifying customer needs, and providing service until customers are satisfied. The role includes operating the register; recommending products and companion or upgraded items; handling cash, change, voids, returns, rain checks, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; taking inventory; and checking in and pricing merchandise. The associate follows asset-protection procedures and complies with applicable state and local laws for regulated products. They build and maintain displays, complete resets and revisions, assist with food separation and placement, rotate consumable stock using first-in, first-out procedures, and restock items. The associate uses store systems and equipment, provides photo-area services such as digital passport photos and poster printing, and handles web pickup orders by monitoring, picking, and delivering orders to customers. They help maintain a clean and orderly store, follow company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and training, including requested PPLs.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Provide courteous, fair, friendly, and efficient checkout service.
Engage customers and patients, offer assistance, resolve issues, and answer questions.
Model customer-service best practices and Walgreens service traits for team members.
Recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with stock rotation using first-in, first-out procedures and restock outs.
Use store systems and store equipment with working knowledge.
Provide photo-area customer service, including digital passport photo service, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.