Customer Service Associate

Walgreens • Gloucester Township, NJ

1d • $16 - $21

About The Position

Models and delivers a distinctive, delightful customer experience while registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service.

The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer service best practices, including courteous interpersonal habits, proactively offering help, identifying customer needs, and assisting customers until they are satisfied.

Operational duties include processing purchases, payments, returns, refunds, exchanges, voids, and rain checks; recommending products; maintaining clean and well-merchandised counters and shelves; taking inventory; checking in and pricing merchandise; supporting asset protection and compliance with laws governing regulated products; constructing displays and completing resets; and assisting with product placement and stock rotation. The associate uses store systems and equipment, provides photo-area services, fulfills web pick-up orders, helps maintain the store, follows company policies, maintains respectful coworker relationships, and completes assigned tasks and training.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment preferred.
• Prior work experience with Walgreens preferred.
• Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model customer service best practices and Walgreens service traits, including proactive assistance and helping customers until satisfied.
• Provide courteous, friendly, fast, and efficient service at checkout.
• Recommend products, trade-up items, and companion items.
• Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Implement asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement in accordance with policies and procedures.
• Assist with stock rotation using the first-in, first-out method and restock outs.
• Use store systems and store equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pick-up orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed